Shipping policy
Payment options
We accept Visa, MasterCard, American Express, Discover and Diners, PayPal, Apple Pay.
We ship your orders from our distribution centre closest to you.
Shipping costs are calculated at checkout.
USA: 2-5 business days
UK: 1-4 business days
Europe (France, Germany, Italy): 2-4 business days to most of Europe
Asia (Hong Kong): 2-7 business days to most of Asia
Australia (Sydney): 2-5 business days
International orders
International orders may be shipped from our global distribution centers.
Middle East: 5-12 business days
All other countries: 5-14 business days
Taxes, shipping and other charges do not apply to the minimum purchase requirement.
Delivery Methods & Tracking
Orders are delivered premium carriers including USPS, Fedex, and UPS.
A confirmation email will be sent to you with your order number. You can log onto ‘My Account’ and check the shipping status of your order using the order number.
Your tracking number will be sent by email after your order ships so you can track it.
Undeliverable Packages
Sometimes orders are returned to us undeliverable or the delivery address is incorrect. If this happens, you are able to get the package resent. We will ask you to pay a $6 shipping fee to resend your returned order due to incorrect address. Shipping charges are not refundable.
Not At Home to Receive Your Delivery
If the parcel is delivered and you are not there to receive it, a card may be left asking you to collect the parcel from your local postal office. You have the option to enter a shipping address for your order to be delivered at your work address.
No Dispatch Days
Please note that Conceive Plus does not dispatch on public holidays, and your order may take an extra 1-2 days for delivery after a public holiday.
Customs Charges
Unfortunately, we cannot control customs clearance and additional charges applied to international orders on entry to the country outside of the United States and these charges must be paid for by the customer.
Privacy and Discreet Packaging
We respect your privacy and we ship discreetly. Orders are packaged in standard brown cartons or standard shipping company packaging with no indication of the contents. We aim to provide you with the best products and the highest level of service.
Missing Orders
Non delivery of orders must be reported to us within 14 days of receiving your tracking number.
*Business days do not include weekends or pubic holidays such as New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
Policy updated 22 June 2023